Frequently Asked Questions (FAQ)

1、Are the products covered under warranty?

Yes, all Fourlay products are covered under a 1-year limited warranty unless otherwise stated (excluding damages caused by human factors).

2、I am having trouble with the product

Do write to us with the details of your problem at business@fourlay.com , and we will attend to your queries as soon when possible.

3、l have not recerved my product after my purchase from 15-30 days

Due to geographical differences, some shipments may take longer to deliver. Like all purchases, we will provide you with a tracking number after the item is shipped. If you need assistance with lost or shipping-related issues, please contact us with your purchase details, and we will follow up as soon as possible. Please refer to our Shipping Policy for more information.

4、Shipping & Delivery

All in-stock items will be shipped within 3 business days (This policy is applicable to all shipping methods). Any orders that are placed after 3:00pm GMT +8 will be processed the following business day. Our shipping carrier only delivers Monday-Friday, excluding holidays. There are no weekend deliveries. All items will be delivered to you within 7 to 15 business days (In case of any special circumstances, we will notify you separately via email).

5、International Shipping

For international shipments, Fourlay offers free shipping on all items. For orders returned due to incorrect or missing address information, the buyer will be responsible for the corresponding shipping fees. Due to geographical distances and variations in laws and regulations, all international shipments may experience differences in delivery duration.

6、Privacy and Security

We pledge to provide you with a safe, hassle-free online shopping experience. Fourlay is aware that you care how information about you is used and shared. We assure the highest level of safety and security for our customers and have established state-of-the-art technological protection measures to ensure that all of our transaction processes, both online and offline, are extremely safe. Fourlay will not knowingly pass on any details we hold on customers or web site visitors to any third parties. We protect the privacy of this personal information using our highly secure, password-protected servers. We will take all reasonable care to ensure that any details that you submit to us are kept secure. The details that you submit to us will be kept to process orders only. You have the right to withhold personal information that is not needed for the transaction. Upon placing and order, you will be redirected to the highly secured PayPal merchant site for secured payment processing. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. We may use the e-mail addresses submitted to us to occasionally notify you about important functionality changes to the fourlay.com web site, new products/ services and special offers we think you’ll find valuable.

7、Payment Methods

On the fourlay.com website, we support online payments through PayPal. PayPal is a safer and more convenient payment method.

8、I am a reseller, are there wholesale discounts available?

We offer corresponding wholesale discounts for different purchase quantities to our resellers. For specific details, please contact us directly.

 

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